Refund policy

Refund Policy

At Pure Roasted Coffee, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below for guidance on returning items and eligibility for refunds:

Perishable Items:
- Coffee: Due to its perishable nature, we do not accept returns or offer refunds on coffee unless there was an issue such as a damaged delivery. If your coffee order arrives damaged, please contact our customer service team immediately for assistance. 

Shipping Fees:
- Express Shipping: Any charges incurred for express shipping, including Next Day Air, 2nd Day Air, 3 Day Select, or other overnight or Express Shipping services, are non-refundable.
- Ground Shipping: Refunds for ground shipping charges will only be issued if our shipping department was at fault and your order arrived damaged. Please notify us promptly if you receive a damaged shipment.

How to Request a Refund:
1. Contact Customer Service: If you believe you are eligible for a refund based on the conditions outlined above, please contact our customer service team within 2 days of receiving your order.
2. Provide Necessary Information: To expedite the refund process, please provide your order details, including the order number and a brief explanation of the reason for the refund request.
3. Return Authorization: In cases where returns are accepted, our customer service team will provide you with a return authorization and further instructions on how to proceed.

Conditions of Refund:
- Original Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Proof of Purchase: A proof of purchase, such as an order confirmation or receipt, may be required to process your refund.
- Return Shipping: We will take responsibility for any return shipping costs!

Refund Processing:
- Timeline: Refunds will be processed within 7-10 days upon receiving the returned item(s) and confirming their eligibility for a refund.
- Method of Refund: Refunds will be issued using the original payment method used for the purchase.

Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team for assistance.

Info.Pureroastedcoffee@gmail.com